Q. How much of a deposit is required to hold my room?
A. $1000 per room (Evening Packages) or $400 per room (Brunch or Luncheon Packages) non-refundable deposit is required to hold the room. This money is applied toward the balance.
Q. What are the payment requirements?
A. Luncheons: $400 deposit to hold the room and date, then final payment is due 14 days prior to your event.
Dinner Parties: $1000 deposit to hold the room and date, then final payment is due 14 days prior to your event.
Weddings: $1000 per room deposit to hold the room and date, 60 days after booking !0% of balance, 120 days prior to your event, 50% of the estimated balance is due. Final payment is due 14 days prior to your event.
Q. If I want to cancel my event, will my deposits or payments be refunded?
A. No, all deposits and/or payments are non-refundable.
Q. Can I purchase additional hall time?
A. Yes, you may purchase additional time by the hour. Please call an event coordinator for prices.
Q. What types of payments do you accept?
A. A 2% or 3% (AMEX) processing fee is charged on all deposits and payments made by credit card. We accept Visa, MasterCard, Discover and American Express. We also accept Cash, Personal Checks, Money Orders and Cashier’s Checks. We charge a $35 NSF fee for all returned checks. Your initial deposit to book a room does not have a processing fee. Any additional payments made with a credit card the processing fees would apply.
Q. Am I allowed to change the date of my event without penalty?
A. Any date transfer must be accompanied by patron’s signature on original contract, as well as an additional deposit to be determined by management.
Q. When is my final guest count due?
A. Final count is due 14 days prior to your event. After final count is given, number changes may be increased with management approval, but not decreased.
Q. How many people can you seat at a table?
A. Upper-level rooms seat guests with round tables of 10 people per table. Lower-level rooms seat with round tables of seat 8 per table. We also have 8-foot rectangular tables available, as well as bistros and high-tops, for an additional charge.
Q. What is the minimum/maximum number of guests allowed?
A. We have six ballrooms and can accommodate anywhere from 50 to 500 people. Under 50, we charge an additional room fee. Each room has a guaranteed minimum which must be agreed to upon signing of contract.
Q. What styles of service do you offer?
A. We have several different styles of service available: Buffet, Family, Plates, and Outside Catering.
Q. Will you customize menu options?
A. Yes, our award-winning chef will customize your menu to suit your taste.
Q. Do you make special dishes for guests with dietary restrictions?
A. Special dietary needs menu available upon request. We offer Vegetarian, Vegan and Gluten Free options. Ask to see our menus. Limitations apply.
Q. Do you allow food to be catered in?
A. We do allow catering of food brought into our facility; however, we do require an insurance certificate, copy of license, a $500 refundable CASH deposit, and a separate contract with terms and conditions. We do not allow use of our equipment in the kitchen without payment and approval from management.
Q. Do you provide a ceremony site for weddings?
A. Yes, we do hold ceremonies here. If you choose to have your ceremony in the same room as your reception, it is a $350 fee. If you would like it in a separate room it is $1200. We also hold ceremonies outside in our garden area (standing room only) for $250.
Q. Do you allow alcohol to be brought in to your facility?
A. Any alcohol consumed here must be purchased through our facility. If you are looking for a special brand or type of liquor we can purchase it for you and serve it at your event. You are allowed to give “party favors” consisting of alcohol, as long as they are not consumed on the property.
Q. Do you allow ceremony rehearsals?
A. Yes, with management approval, during normal business hours, a half an hour rehearsal is included. You must schedule time and date with an event coordinator. If after business hours, there is a $150 charge per hour. All approvals based on availability.
Q. When can I decorate my room for my event?
A. Our facility will be available for set up during normal business hours on the day of your event, unless otherwise approved by management. If not approved, you will be billed $25 per quarter hour beginning with one-minute past closing time.
Q. How long do I have after my event is over to pack everything up and leave?
A. All vendors and patrons will have a 1/2 hour to complete their break down and exit the premises after event end time. Any additional time needed will be billed at $50 per hour.
Q. What is NOT allowed as far as decorations?
A. We do not allow any decorations that require a hole in the wall or ceiling to be hung. We do not allow tape, tacks or nails. We do not allow confetti, glitter or tiny beads of any kind.
Q. Do you have WIFI available?
A. Yes, we do provide free WIFI.
Q. What are your normal business hours?
A.
Mon & Thu: 10:00 am – 6:00 pm
Tue & Wed: 10:00 am – 5:00 pm
Fri & Sat: 10:00 am – 4:00 pm
Sunday: 11:00 am – 4:00 pm